FAQ
KILO FAQ
THE QUESTIONS PEOPLE KEEP ASKING.
HOW DOES KILO WORK?
We sell specialty coffee online, by the kilo.
Choose your coffee, choose how much you need, and set up your subscription.
We roast it, rest it and deliver it to you every week. Simple.
WHY SHOULD I SUBSCRIBE?
Because forgetting to order coffee is stupid. With a KILO subscription, your coffee is already planned.
No missed orders.
No last-minute panic.
No running out.
No waiting for coffee to be roasted.
Your coffee is roasted and rested before it reaches you.
Set it once. We keep it coming.
CAN I CHANGE MY SUBSCRIPTION?
Yes.
Need more? Increase it.
Need less? Reduce it.
Going on holiday? Pause it.
Things changed? Amend it.
Your business changes. Your subscription can change with it.
WHAT IF I DON'T WANT A SUBSCRIPTION?
You can order coffee when you need it.
But honestly, the subscription makes much more sense if you're buying coffee every week.
It means your coffee is planned, roasted and ready.
WHEN IS MY COFFEE ROASTED?
Your coffee is roasted as part of your scheduled order and given the appropriate resting time before delivery.
We don't just throw freshly roasted coffee in a box and send it out.
We roast it.
We rest it.
Then you brew it.
WILL I EVER RUN OUT OF COFFEE?
That's the idea.
Set your weekly requirement correctly and your coffee keeps coming.
No forgotten orders.
No 3am messages saying, “We're out of coffee.”
HOW MUCH DO I NEED TO ORDER?
KILO is built around kilos.
Choose the amount your business actually uses each week.
If your usage changes, change your subscription.
WHY DO I HAVE TO PAY UPFRONT?
Because KILO is an online platform.
We don't have sales reps, account managers or a team spending their day chasing invoices.
That keeps our costs down and allows us to give you our best price from the start.
You pay upfront.
We roast and deliver your coffee.
We're a coffee company, not a bank.
DO YOU OFFER CREDIT?
No.
If you desperately need credit, use your credit card.
We'd rather keep the coffee price low than build the cost of chasing payments into everyone's coffee.
CAN I NEGOTIATE THE PRICE?
No.
The price you see is our best price.
No fake wholesale price.
No “let me speak to my manager.”
No special deal because you bought another five kilos.
Best price. From the start.
DO YOU TRAIN BARISTAS?
No.
We sell coffee.
You run your coffee shop.
If your barista needs training, there are plenty of people who do that.
Babysitting isn't included.
DO YOU HAVE SALES REPS?
No.
KILO is online.
You order online.
You manage your subscription online.
We roast and deliver.
No rep visits. No sales pitch. No awkward coffee meetings.
CAN I BUY LESS THAN A KILO?
No.
KILO means kilos.
If you need smaller quantities, buy retail.
WHAT HAPPENS IF I NEED MORE COFFEE?
Increase your subscription.
That's exactly why we made it flexible.
Busy week? More kilos.
Quiet week? Fewer kilos.
WHAT IF I NEED TO PAUSE?
Pause it.
Going away, closing for a few weeks or just need a break?
No problem.
WHAT IF I WANT TO CANCEL?
Cancel whenever you need to.
We're not interested in trapping you into something you don't want.
WHO IS KILO FOR?
Coffee shops that know what they're doing.
Owners who want great coffee at a great price.
Baristas who can dial in.
Businesses that want their coffee supply to simply work.
WHO IS KILO NOT FOR?
If you need someone to chase you for orders.
If you want 60-day payment terms.
If you want a sales rep popping in every Tuesday.
If your barista can't dial in.
If you need someone to remind you to pay your bills.
We're probably not for you.
STILL HAVE A QUESTION?
Email us.
Or don't.
Most of the answers are probably above.
KILO.
Coffee without the nonsense.