Privacy Policy

Privacy Policy
At KILO, we respect your privacy and are committed to protecting your personal information.

Information We Collect
When you place an order, create an account, contact us or use our website, we may collect information such as your name, contact details, delivery address, payment information and order history. We may also collect limited technical information about how you use our website.

How We Use Your Information
We use your information to process and deliver orders, communicate with you about your purchases, provide customer service, improve our products and website, prevent fraud and comply with our legal and regulatory obligations.

Where you have chosen to receive marketing communications, we may also use your contact details to send you KILO news, offers and updates. You can unsubscribe from marketing communications at any time.

Sharing Your Information
We do not sell your personal information. We may share necessary information with trusted third parties who help us operate our business, such as payment providers, delivery companies, technology providers and other service partners. These parties receive only the information reasonably required to provide their services.

Payment Security
Payments are processed through secure third-party payment providers. KILO does not retain complete payment card details on its own systems.

Data Protection
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure and handle personal information in accordance with applicable UAE data-protection laws.

Your Information
You may contact us to request access to, correction of or other information about your personal data, subject to applicable law.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.